Our Terms and Conditions

Guaranteeing your place

Your place is guaranteed once payment has been received. A confirmation for your booking
will be emailed to you along with an invoice, once your application has been processed.

Payments

BACS – Made to MOT Training Group. Please ask for details which can be emailed to you.

CASH - We accept cash in person ONLY.

Card payment via the phone or in person. Please do not send card details by email as this is
not acceptable under any circumstances.
VAT is not added currently.

Cancellation of a Booking

These can be made in writing to the MOT training Group up to 28 days before the start date of the course. If received within this time scale, then a full refund will be issued less any
administration fees or 20% of the course fee. If for any reason, a course is not attended,
withdrawn, cancelled etc then the full fee will remain payable.

Notice for candidate replacements should be received within two weeks prior to course start
dates.

Cancellation by MOT Training Group LTD

Where circumstances dictate, the MOT Training Group Ltd reserves the right to alter
published programmes, trainers, fees or venues without prior notice. Should a course be
cancelled, a full refund will be offered and will be without compensation for any other costs
that may have been incurred.

Liability

MOT Training Group Ltd, does not accept responsibility for anyone acting as a result of
information or views expressed on its training courses, including course material. Opinions
expressed are those of the individual trainers and not necessarily those of the training group.

Privacy Policy

Introduction

The MOT Training Group respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you interact with our services, website, and training programmes.

Who We Are

We are a provider of MOT training courses and related services, offering professional development to individuals and businesses in the automotive industry. If you have questions about this policy, you can contact us at:
Email: enquiries@mottraininggroup.org

1. Information We Collect

We may collect and process the following types of personal data:

a) Personal Information

Name
Contact details (e.g., email address, phone number, postal address)
Employment details (e.g., employer name, job title)
Training records and qualifications

b) Payment Information

Billing details
Transaction history

c) Technical Information

IP address
Browser type and version
Usage data when visiting our website (via cookies or similar technologies)

2. How We Use Your Information

We use your personal data to:

Provide training courses and certifications.
Manage registrations, payments, and course records.
Send updates, confirmations, and administrative messages.
Improve our services and tailor the user experience.
Comply with legal obligations or respond to lawful requests.

3. Sharing Your Information

We do not sell your personal data. However, we may share it with:

Service Providers: Third-party companies that assist with our operations (e.g., payment processors, IT support).
Regulatory Bodies: To meet legal or regulatory requirements, including sharing information with DVSA (Driver and Vehicle Standards Agency) when applicable.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. Access is restricted to authorized personnel only.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. After this period, we securely delete or anonymise your information.

6. Your Rights

Under applicable data protection laws, you have the right to:

Access your data.
Rectify incorrect or incomplete data.
Request deletion of your data.
Object to processing for direct marketing purposes.
Withdraw consent (where processing is based on consent).

To exercise these rights, please contact us at [Insert Email Address].

7. Cookies and Tracking

We use cookies on our website to enhance your experience and analyze site performance. You can manage cookie preferences through your browser settings.

8. Updates to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page, and significant updates will be communicated via email or website notification.